This Privacy Policy explains how jilieo collects, uses, stores, and protects the personal data of Pakistani players who access our platform. Your privacy matters to us and we are committed to handling your data with care and transparency.
Our Privacy Commitments
Six core privacy principles that guide how jilieo handles every Pakistani player's personal information
jilieo uses TLS 1.3 encryption for all data in transit and AES-256 encryption for data at rest. Your personal details, financial records, and account credentials are secured at every layer of our infrastructure without exception.
jilieo does not sell, rent, or trade your personal data to any unaffiliated third party for marketing or commercial purposes. Your information is used solely to operate the platform, process payments, and comply with legal obligations.
Data collected by jilieo is used only for the specific purposes stated in this Privacy Policy. We do not use your data for purposes incompatible with the original collection reason unless we have your explicit consent or a legal basis to do so.
jilieo retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Once data is no longer needed, it is securely deleted or anonymised in accordance with our data retention schedule.
We tell you exactly what data we collect, why we collect it, how long we keep it, and who we share it with. There are no hidden data practices at jilieo. This Privacy Policy is written in plain English so every Pakistani player can understand it.
You have clear rights regarding your personal data held by jilieo — including the right to access, correct, delete, and restrict processing. We honour these rights and provide straightforward mechanisms to exercise them through our support team.
Your Data Rights
As a jilieo player, you hold these rights in relation to your personal data at all times
Request a copy of all personal data jilieo holds about you. We will respond within 30 days of a verified request.
Ask us to correct any inaccurate or incomplete personal data we hold. Account details can also be updated through your profile settings.
Request deletion of your personal data where there is no longer a lawful basis for its retention, subject to legal and regulatory obligations.
Ask jilieo to restrict the processing of your personal data in specific circumstances, such as while a data accuracy dispute is being resolved.
Receive your personal data in a structured, machine-readable format where technically feasible, enabling transfer to another service provider.
Object to certain types of processing, including direct marketing communications. Opt-out requests for marketing are actioned within 5 business days.
jilieo ("we", "our", "us") operates the online casino and sports betting platform available at jilieo.com. In the course of providing our services to Pakistani players, jilieo collects and processes personal data. This Privacy Policy sets out what data we collect, why we collect it, how we use it, who we share it with, and how long we keep it.
This Privacy Policy applies to all personal data processed by jilieo in connection with the operation of the jilieo platform, including data collected through account registration, KYC verification, payment processing, gaming activity, customer support interactions, and marketing communications.
By registering an account with jilieo or using our platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any aspect of this Policy, you should cease using the jilieo platform and contact us to close your account.
This Privacy Policy should be read alongside our Terms and Conditions and our Responsible Gaming Policy, both of which are published on the jilieo platform.
jilieo collects the following categories of personal data from players:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, passport number | Registration, KYC verification, age verification |
| Contact Data | Email address, phone number, residential address | Account management, support, regulatory correspondence |
| Financial Data | JazzCash / EasyPaisa account references, bank account details, transaction history | Payment processing, withdrawal verification, AML compliance |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Security monitoring, fraud prevention, platform optimisation |
| Gaming Data | Bet history, game preferences, win/loss records, session durations | Service delivery, responsible gaming monitoring, player protection |
| Communications Data | Support chat logs, email correspondence, feedback submissions | Customer service, dispute resolution, quality assurance |
| Marketing Data | Communication preferences, promotional response history | Sending relevant offers and updates with your consent |
jilieo does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is strictly required for identity verification purposes.
The majority of personal data jilieo holds is provided directly by you during the following interactions:
When you access and use the jilieo platform, certain technical data is collected automatically through cookies, log files, and similar tracking technologies. This includes your IP address, device information, browser type, pages visited, time spent on specific features, and error reports. This data is collected to ensure the security and proper functioning of the platform and to detect fraudulent activity.
jilieo may receive personal data about you from the following third-party sources in limited circumstances:
jilieo processes your personal data on the following legal bases:
jilieo uses your personal data for the following purposes:
jilieo does not sell your personal data to third parties. We share personal data only in the following limited circumstances:
jilieo shares personal data with carefully selected third-party service providers who assist in the operation of our platform. These include KYC and identity verification providers, payment processors for JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20, fraud prevention and AML screening services, and cloud infrastructure providers. All service providers are contractually required to process your data only as instructed by jilieo and to maintain appropriate security standards.
jilieo may disclose your personal data to regulatory authorities, law enforcement agencies, or courts where required to do so by law, court order, or regulatory direction. Such disclosures are made only to the extent required and with appropriate safeguards where possible.
In the event that jilieo undergoes a merger, acquisition, or sale of business assets, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and any material changes to data processing arrangements that may result.
jilieo will share your data with any third party where you have provided explicit consent for such sharing. You may withdraw this consent at any time by contacting our support team.
jilieo uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit jilieo.com. We use the following categories of cookies:
You can manage cookie preferences through your browser settings. Disabling certain categories of cookies may affect the functionality or performance of the jilieo platform. jilieo does not use third-party advertising or behavioural tracking cookies.
jilieo retains your personal data for as long as your account is active and for a period thereafter as required by applicable legal and regulatory obligations. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual player.
jilieo implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security measures include:
While jilieo takes all reasonable precautions to protect your personal data, no data transmission over the internet can be guaranteed to be completely secure. You are also responsible for protecting your own account by keeping your login credentials confidential and using a strong, unique password.
jilieo's primary operations are directed at Pakistani players. However, some of our third-party service providers — particularly those involved in cloud infrastructure, KYC verification, and fraud prevention — may process data in jurisdictions outside Pakistan. Where such international transfers occur, jilieo ensures that appropriate safeguards are in place, including contractual obligations on the receiving party to maintain data protection standards equivalent to those applied by jilieo.
jilieo does not transfer your personal data to jurisdictions that do not provide an adequate level of data protection without ensuring that appropriate contractual protections are in place.
jilieo strictly prohibits access to its platform by any person under the age of 21. jilieo does not knowingly collect or process personal data relating to individuals under the age of 21. If jilieo becomes aware that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be permanently closed.
Players are responsible for ensuring that no person under the age of 21 has access to their jilieo account or login credentials. If you have reason to believe that a minor has accessed the jilieo platform through your account or any other means, please contact our support team immediately at [email protected].
To exercise any of the data rights described in the Your Data Rights section above, please submit a written request to our support team. To protect your privacy, jilieo will require you to verify your identity before processing any data rights request. We aim to respond to all verified requests within 30 calendar days.
In some circumstances, jilieo may be unable to fulfil a data erasure or restriction request in full due to overriding legal obligations — for example, the requirement to retain financial records for regulatory compliance purposes. Where this is the case, we will explain the reasons clearly in our response.
There is no charge for exercising your data rights, except in cases of manifestly unfounded or excessive requests, where a reasonable administrative fee may apply.
jilieo may send you promotional communications about bonuses, new games, special offers, and platform updates, subject to your having provided consent to receive such communications during the registration process or at a later date.
You may withdraw your consent to receive marketing communications at any time by:
Withdrawal of marketing consent will not affect the delivery of transactional communications related to your account, such as deposit confirmations, withdrawal notifications, or security alerts, which are necessary for account management purposes.
jilieo reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform operations. Material changes to this Policy will be communicated to registered players via the email address on file and/or through a prominent notice on the jilieo platform.
The revised Policy will display an updated effective date at the top of this document. Your continued use of the jilieo platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed of how jilieo protects your data.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way jilieo handles your personal data, please contact our support team:
Your data is protected, your privacy is respected, and your gaming experience is backed by jilieo's full commitment to security and fairness. Must be 21 or older to register.